TABLE OF CONTENTS
Overview
We now support assigning a Number Pool -- a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.
Important: Ensure you have at least one Number Pool created in order to use this feature.Why does it matter?
Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.
How to Configure
Navigate to Voice AI > Agents and click Create Agent or Edit an existing agent.
Go to the Phone & Availability tab.
In the Number Pool dropdown, select the pool you want to assign to this agent.
Click Save to apply your changes.
How It Works
- Calls to any number in the assigned pool are routed through the LC system.
- The AI Agent handles calls according to its backup settings and working hours
- Call logs and dashboards will display the specific phone number used for each interaction.
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