This article will show you how to use the new Announcement Channel and notification enhancements inside HighLevel Communities! These features help admins communicate critical updates more efficiently while improving member engagement and platform organization.
TABLE OF CONTENTS
- What is the Announcement Channel?
- Key Benefits of Announcement Channels
- How to Create and Use the Announcement Channel
- Role-Based Access and Channel Flexibility
- Notification Enhancements in Communities
- Level Upgrade Notifications
- Level-Based Course Unlock Notifications
- Time-Based Course Unlock Notifications
- Frequently Asked Questions
What is the Announcement Channel?
The Announcement Channel is a specialized read-only channel in HighLevel Communities, designed to help community admins and owners deliver important updates without interference from general discussions. With role-based access control, this feature ensures that announcements remain focused, organized, and highly visible to all members.
Key Benefits of Announcement Channels
Announcement Channels offer a powerful way to streamline communication and maintain focus within your community.
Prevents important messages from getting lost in active chat discussions
Empowers admins and owners with exclusive posting access
Offers both public and private visibility settings
Allows key messages to be pinned at the top for quick access
Channels can be reverted to a regular format with member posting rights
Keeps communication clean and distraction-free
How to Create and Use the Announcement Channel
Setting up an Announcement Channel is easy and flexible. Use it to keep your members informed about events, updates, and more—all from one controlled space.
Navigate to Channel Management Settings from your community dashboard.
Click Create Channel or select an existing one.
Toggle Enable as Announcement Channel.
Choose if the channel should be Public (visible to all members) or Private (restricted to selected users).
Save changes and start posting updates.
Only community admins and owners will have posting access. All members will see a read-only view of the channel.
Role-Based Access and Channel Flexibility
With role-based access control, you ensure clarity in communication and protect critical information from being modified or lost in clutter.
Admins and Owners: Have full posting and pinning privileges.
Regular Members: View announcements in a read-only format.
Flexibility: You can switch an announcement channel back to a regular channel anytime.
Screenshot Description: Member view showing read-only access in an announcement channel, with a message displayed and no input field.
Notification Enhancements in Communities
New notification types ensure your members are kept in the loop with personalized and timely updates that matter most.
Level Upgrade Notifications
Members get In-App and Push notifications when they level up.
Helps gamify engagement and motivates continued participation.
Level-Based Course Unlock Notifications
Notifies members via In-App, Email, and Push when they unlock a course tied to their level.
Keeps members aware of new content relevant to their achievements.
Time-Based Course Unlock Notifications
Alerts are sent when a course becomes available based on a pre-set time.
Delivered via In-App, Email, and Push for maximum visibility.
Frequently Asked Questions
Q: Can I allow members to post in an announcement channel?
Yes. You can convert the channel back to a normal discussion channel anytime in settings.
Q: Are announcements delivered via push notifications?
Yes. Push alerts are sent if the member has enabled notifications for that channel.
Q: Can I create multiple announcement channels?
Yes. There is no limit on the number of announcement channels in a community.
Q: Do pinned messages show up at the top for all members?
Yes. Pinned announcements remain visible at the top of the channel for all members.
Q: Can I restrict access to an announcement channel?
Yes. You can configure the channel as private and invite specific members only.
Related Articles
Next Steps
Enable Announcement Channels in your most active communities to streamline updates.
Review your Notification Preferences to ensure members receive alerts that matter.
Use course unlock notifications to drive learning and onboarding.
Create private announcement channels for internal admin or team updates.
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