Porting your telephone number (non-Twilio number) to a location

Modified on: Thu, 12 Jun, 2025 at 9:40 AM

Overview

This guide walks you through the process of porting a non-Twilio number—like one from Verizon or AT&T—into your HighLevel-connected Twilio account. You’ll need to gather a few documents and fill out a porting form.

⚠️ Tip: Porting numbers involves regulations and validation. Missing or incorrect information can cause delays or rejections.

TABLE OF CONTENTS

Step-by-Step Porting Instructions
Porting a Canadian Phone Number?(non-Twilio number) to a locatio
Frequently Asked Questions
Related Articles

Please understand that port requests may take 2-4 weeks (4-6 weeks for more requests of more than 50 numbers)

After reviewing the above video, please prepare the following information below and fill out the form: Porting Form. If you have questions, please contact support

What You’ll Need (At a Glance)

Requirement	Description
Location ID	The ID of your HighLevel sub-account receiving the number
Customer Name	Must exactly match your phone bill
Service Address	No PO Boxes; must be the address on file with your carrier
Phone Numbers	In E.164 format (e.g., +15551234567)
Letter of Authorization (LOA)	Downloaded, completed, and signed within the last 30 days
Recent Phone Bill	Must be a PDF, no larger than 4MB
Carrier Account Info	Account number, PIN or last 4 digits of SSN (for wireless)

Step-by-Step Porting Instructions

Step 1: Locate Your Location ID

You'll need the Location ID for the destination sub-account where the number will be ported.

Step 2: Enter Customer Name

Use the exact name as shown on your current phone bill.

First Name
Last Name
Business Name (if applicable)

Step 3: Enter Service Address

Use the physical address on file with your current carrier.
PO Boxes are not accepted.

Street Address
City
State/Province
Zip/Postal Code

Step 4: List Authorized Phone Numbers

Include the numbers you want to port and relevant account details.

Wireless Numbers

Phone Number(s): e.g. +17787787878
Wireless Account Number: e.g. 12345678
PIN / Last 4 of SSN: e.g. 1234
Carrier Name: e.g. Verizon

Landline / Toll-Free Numbers

Phone Number(s): e.g. +18881234568

Number type	Phone number(s):	Wireless Account number:	Pin / Last 4 of SSN:	Service Provider
Wireless Numbers	e.g. +17787787878	e.g. 12345678	e.g. 1234	e.g. Verizon
Landline & Toll-Free Phone Numbers	e.g. +18881234568

Step 5: Complete the Letter of Authorization (LOA)

Download and complete the LOA.

Must be in PDF format
File size cannot exceed 4MB

Step 6: Include Recent Billing Statement

Provide a scanned or electronic copy of your most recent phone bill.

Must be in PDF format
Max file size: 4MB

Step 7: Submit Your Port Request to Twilio

Porting a Canadian Phone Number?(non-Twilio number) to a location

The process is mostly the same, with a few additional notes:

Typical duration: 4–6 weeks
(varies by losing carrier)
One-time porting fee: $7.00 USD per number

What You’ll Need

Before filling out the Twilio Porting Form, make sure you have the following:

Account SID
(Provided by HighLevel after setup)
Phone number(s) in E.164 format to be ported.
Example: [+][1][xxx][xxx][xxxx]
Twilio Canadian Letter of Authorization (LOA)
- Must be signed within the last 15 days
Your most recent billing document
Customer Account Number
- The one in your current carrier’s records

Frequently Asked Questions

Q: My Twilio number took forever to port. Why?
A: Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.

For details, see: Move Twilio Numbers From One Account To Another